Thank you for shopping with WEAVE RESIDENCE COLLECTIONS LIMITED. We strive to ensure that every order reaches you accurately, intact, and within a reasonable delivery window.
1.Order Processing Time
All orders are reviewed and prepared for dispatch within 1-7 days after your order confirmation is received. Weekend and public holidays are not counted as processing days. During periods of high order volume, the preparation process may take slightly longer. Should any material delay affect your order, our team will reach out to you directly.
2.Shipping Rates and Delivery Estimates
The shipping cost for your order is calculated based on the package weight, dimensions, and destination, and is clearly displayed before you complete checkout. Estimated delivery timeframe: Standard Shipping: approximately 15 business days. Please note that delivery times are estimates and may be influenced by carrier workloads, customs procedures, weather disruptions, remote-area logistics, or public holidays.
3.Shipment Confirmation and Order Tracking
Once your package leaves our warehouse, a shipping confirmation email will be sent to the address you provided, containing your tracking number and carrier information. Tracking status updates may take some time to become visible after the package is handed over to the carrier. You can use the tracking number to monitor the progress of your delivery on the carrier's website.
4.Incorrect Address Disclaimer
Customers are responsible for entering a complete and accurate shipping address at the time of checkout. WEAVE RESIDENCE COLLECTIONS LIMITED cannot be held liable for packages delivered to an address that is missing details, misspelled, or otherwise incorrect. If a parcel is returned to us due to an address error on the customer's end, additional charges may apply before the package can be resent.
5.Lost or Damaged Packages
In the event that your package does not arrive within the estimated delivery window, please contact our support team so that we can open an investigation with the carrier. If your order arrives with visible damage or with items missing, please reach out to us promptly and include clear photographs of the outer packaging and the product itself. We will carefully review each case and work toward a fair resolution.
6.Product Care and Usage Notice
Please handle and operate each product in accordance with the instructions and guidelines included in the package. WEAVE RESIDENCE COLLECTIONS LIMITED is not responsible for damage or malfunction resulting from improper use, unauthorized disassembly, exposure to extreme conditions, or accidental drops and impacts. Keeping the product dry and away from heat sources will help maintain its performance over time.
7.International Shipping and Customs Notice
Orders shipped across borders may be subject to import duties, taxes, or clearance fees levied by the destination country's authorities. These charges are not included in the product price or the shipping cost and must be borne by the recipient. Customers are advised to check their local customs regulations to understand any additional costs that may apply upon delivery.
8.Contact Information
If you have any questions or concerns regarding this Shipping Policy, please reach out to us:
Merchant Name: WEAVE RESIDENCE COLLECTIONS LIMITED
Customer Support Contact: support@weaveresidence.com
Business address: 21 Henry Street, Langholm, United Kingdom, DG13 0AR
Phone Number: +44 7360251484
